Frequently Asked Questions

We offer free shipping with all orders. 

At present we’re unable to ship internationally. We can ship within the UK and Ireland.  We will revisit this decision if they are enough requests, to get our puppets in as many countries as possible. is a family run business located and based in Wales, UK. 

We’re sorry to hear you need to return all or part of your order. For this, please fill in the contact us form on this page, providing as much detail as possible.

We aim to have the highest customer satisfaction so will do everything we can to resolve any problems in the rare case they arise. 

We’re not currently VAT registered, so no VAT is charged.  A vat calculator can be used to work out the amount of VAT you may pay elsewhere. 

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Free Shipping

Free shipping on all orders

30 Day Return Policy

30 day money back guarantee

Customer Support

Available 7 days a week

100% Secure Checkout

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